Managing the day-to-day operations of the bank branch, including supervising staff, overseeing customer service, ensuring compliance with bank policies and procedures, and maintaining a safe and secure work environmentEnsuring that customers receive excellent service at all times is a key part of the role ensuring that staff members are trained to handle customer inquiries, complaints, and requests effectively.Business growth by identifying and implementing strategies to increase sales, cross-selling products and services, and building customer relationshipsManaging the branch staff, including hiring, training, scheduling, and performance management, is an essential part of the role. Staff is motivated, engaged, and focused on delivering excellent customer service.To ensure that branch is compliant with all applicable laws, regulations, and internal policies. This includes identifying and mitigating potential risks, conducting audits, and maintaining accurate records.Identifying areas for process improvement and implementing changes to increase operational efficiency and reduce costs.Generating reports, analyzing data, and presenting findings to senior management. This includes monitoring key performance indicators, tracking customer satisfaction metrics, and identifying trends and opportunities for improvement.Ensuring excellent customer service, driving business growth, managing staff, ensuring compliance with regulations, and improving operational efficiency.

Welcoming customers, assisting them with their banking needs, and ensuring that they receive exceptional customer service.Opening new accounts, processing account transactions, and maintaining accurate records of customer account information, customer inquiries about their accounts.Loan applications, verifying customer information, and preparing loan documents, Loan applications are processing through system in accordance with bank policies and regulations.Complies with all applicable regulations and policies in banking industry. This includes monitoring customer transactions for suspicious activity, maintaining accurate records, and reporting any suspicious activity to the appropriate authorities.Identifying and recommending bank products and services to customers, including loans, credit cards, and savings accounts, cross-selling bank products to existing customers.Working closely with other branch staff members to ensure that the bank branch operates efficiently and effectively. This includes collaborating with other team members to resolve customer issues and complete tasks as required.Critical role in ensuring that the bank branch operates smoothly, that customers receive exceptional service, and that the bank meets its regulatory and compliance obligations.

Checking everyday activities to ensure smooth operation and completion of duties.Supporting the audit and compliance teams to ensure proper organisation auditing and on-the-spot audit objection correction.Creating a branch-level business continuity plan and reviewing it as needed.Dealing with and making preparations for HR issues and HR Records (Joining/Transfer and Staff Relieving at Branch Level).Setting up monthly meetings, creating the agenda, and creating the minutes.Coordinate reporting for questions and details at the project level daily/Monthly. to make sure that the organization's policies and procedures are followed in order to prevent avoidable risks and maintain the institution's credibility.